C137 — Workplace Bullying

Module One: Getting Started
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
Module Two: What Is Workplace Bullying
• Definition
• Types of Bullying
• Examples
• Statistics
• Practical Illustration
• Module Two: Review Questions
Module Three: Why Does One Bully?
• Lack of Self-Esteem
• A Need to Control
• Being Bullied
• A Toxic Work Environment
• Practical Illustration
• Module Three: Review Questions
Module Four: Effects on Employees
• Emotional
• Physical
• Psychological
• Work Productivity
• Practical Illustration
• Module Four: Review Questions

Module Five: Effects on Company
• Employee Turnover and Low Morale
• Employee Assistance Programs
• Decreased Productivity
• Reputation
• Practical Illustration
• Module Five: Review Questions
Module Six: Company Policy
• Anti-bullying Policy
• Frequently Updating Policy
• Train Employees
• Highlight Consequences for Non-Compliance
• Practical Illustration
• Module Six: Review Questions
Module Seven: Training
• What to Include
• Who Should Be Trained?
• How to Conduct
• Check for Understanding
• Practical Illustration
• Module Seven: Review Questions
Module Eight: Company Responsibility
• Know State and Federal Laws
• Keep Records of All Complaints
• Investigate Complaints
• Resolve Complaints
• Practical Illustration
• Module Eight: Review Questions
Module Nine: Being Bullied
• Seek Support
• Document
• Report
• Speak Up
• Practical Illustration
• Module Nine: Review Questions
Module Ten: Someone Else Being Bullied
• Support Victim
• Document
• Report
• Encourage Victim
• Practical Illustration
• Module Ten: Review Questions

Module Eleven: Company Address the Bully
• Confront
• Put on Probation
• Suspend
• Terminate Employment
• Practical Illustration
• Module Eleven: Review Questions
Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations