C046 — Emotional Intelligence

Module One: Getting Started
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
• Action Plans and Evaluations

Module Two: Introduction to Emotional Intelligence
• Defining Emotional Intelligence
• The Importance of EI
• Who Needs IWhat Are Emotions?
• EQ vs. IQ
• Practical Illustration
• Module Two: Review Questions

Module Three: The Components of EI
• Self-Management
• Self-Awareness
• Social Skills
• Internal Motivation
• Empathy
• Practical Illustration
• Module Three: Review Questions

Module Four: Tools to Gain Control
• Journaling
• Meditation and Mindfulness
• Identifying Emotional Triggers
• Breathing Techniques
• Taking a Break
• Practical Illustration
• Module Four: Review Questions

Module Five: Verbal Communication Skills
• Active Listening
• Asking Questions
• Consider Your Audience
• Choosing Your Words
• Be Authentic
• Practical Illustration
• Module Five: Review Questions

Module Six: Nonverbal Communication Skills
• Body Language
• Tone Matters
• Facial Expressions
• Eye-Con
• Distance and Personal Space
• Practical Illustration
• Module Six: Review Questions

Module Seven: Managing Relationships With Others
• Building Rapport
• Respond, Don’t React
• Show Gratitude
• Finding Common Ground
• Setting Boundaries
• Practical Illustration
• Module Seven: Review Questions

Module Eight: Overcoming Obstacles
• Recognizing and Admitting Failure
• Disagreeing Constructively
• Staying Cool Under Pressure
• Be Open to Perspectives
• The Power of Forgiveness
• Practical Illustration
• Module Eight: Review Questions

Module Nine: Application to Business Practices
• Working as a Team
• Setting Business Goals
• Interviewing for Successful Hires
• Giving and Receiving Feedback
• Customer Experience and Rapport
• Practical Illustration
• Module Nine: Review Questions

Module Ten: Benefits of Being Emotionally Aware
• Strong Interpersonal Relationships
• Able to Manage Change
• Reduced Stress and Anxiety
• Improved Decision Making
• Boosts Employee Morale
• Practical Illustration
• Module Ten: Review Questions

Module Eleven: Making an Impact
• Creating a Powerful First Impression
• Maintaining Your Composure
• Inspiring Leadership
• Gaining Self-Confidence
• Patience and Practice
• Practical Illustration
• Module Eleven: Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Building emotional intelligence at work helps people overcome obstacles, make meaningful connections, and collaborate better as a team. Employees boost productivity and pleasure by acknowledging and responding to emotions. Practical ways for improving emotional intelligence include increasing communication, empathy, and leadership.