C021 — Change Management

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Preparing for Change
• Defining Your Strategy
• Building the Team

Module Three: Identifying the WIIFM
• What’s In It for Me?
• Building Support
• Module Four: Understanding Change on an Individual Level
• Clearing
• Programming
• Processing

Module Five: Leading and Managing the Change
• Preparing and Planning
• Delegating
• Keeping the Lines of Communication Open
• Coping with Pushback

Module Six: Gaining Support
• Gathering Data
• Addressing Concerns and Issues
• Evaluating and Adapting

Module Seven: Making it All Worthwhile
• Leading Status Meetings
• Celebrating Successes
• Sharing the Results and Benefits

Module Eight: Using Appreciative Inquiry
• The Four Stages
• The Purpose of AI
• Examples and Case Studies

Module Nine: Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing it All Together

Module Ten: Building Resiliency
• What is Resiliency?
• Why is it Important?
• Five Easy Steps for the Leader and the Individual

Module Eleven: Building Flexibility
• What is Flexibility?
• Why is it Important?
• Five Easy Steps for the Leader and the Individual

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Empowering Change Through Structured Learning

The self-paced change management course from Employee Skill Training is flexible. For professionals in transition, hundreds of practical leadership and communication modules are available 24/7. Participants can take the change management course on any device with unrestricted on-demand access. Certificates of completion boost professional profiles as learners grow.

Pairing this course with employee conflict resolution training increases team alignment by helping people resolve issues throughout change.