C034 — Crisis Management

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Crisis
• Internal Risks
• External Risks
• Aggression
• Violence
• Case Study
• Module Two: Review Questions

Module Three: Workplace Violence
• Threats
• Damage
• Psychological Acts
• Physical Acts
• Case Study
• Module Three: Review Questions

Module Four: Myths
• Violence Just Happens
• It Is Uncommon
• Problems Will Solve Themselves
• It Is Not Possible to Prevent Violence
• Case Study
• Module Four: Review Questions

Module Five: Escalation
• Threats
• Stalking and Bullying
• Injury
• Death
• Case Study
• Module Five: Review Questions

Module Six: Concerning Behaviors
• Disruptive
• Emotional Abuse
• Causes Anxiety
• Examples of Behavior
• Case Study
• Module Six: Review Questions

Module Seven: Domestic Violence Indicators
• Disruptive Calls
• Poor Concentration
• Bruising
• Absences
• Case Study
• Module Seven: Review Questions

Module Eight: Triggers of Workplace Violence
• Reprimands and Terminations
• Financial Strain
• Loss of Loved One
• Perceived Slights
• Case Study
• Module Eight: Review Questions

Module Nine: Conflict Dangers
• Triggers
• Action Point
• Flashpoint
• Identify
• Case Study
• Module Nine: Review Questions

Module Ten: Response
• Note Areas of Concern
• Discuss It
• Report It
• Report Extreme Cases to HR/Tip Line
• Case Study
• Module Ten: Review Questions

Module Eleven: Strategies
• Policies
• Programs
• Emergency Procedures
• Train Employees
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations