C061 — High Performance Teams (Remote Workforce)

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Remote Workforce
• What is a Remote Workforce?
• Types of Remote Workforce
• Benefits of a Remote Workforce
• Materials for Remote Workforce
• Case Study
• Module Two: Review Questions

Module Three: High Performance Teams
• What is a High Performance Team?
• Benefits of High Performance Team
• Leadership for High Performance Team
• Understanding Team Dynamics
• Case Study
• Module Three: Review Questions

Module Four: Characteristics of High Performance Teams
• Excellent Communication
• Goal-Oriented
• Flexibility
• Committed
• Case Study
• Module Four: Review Questions

Module Five: How to Create Teamwork
• Identify Group & Individual Responsibilities
• Give Permission to Take Action
• Build Relationships
• Give Feedback
• Case Study
• Module Five: Review Questions

Module Six: Types of Communication
• Virtual Team Meetings
• Telephone Conferences
• Email Communication
• Intranet, Webpage, and Social Media Communication
• Case Study
• Module Six: Review Questions

Module Seven: Training Your Team
• Telecommute Training
• Web-based Training
• Peer to Peer Training
• Training Assessment and Retraining
• Case Study
• Module Seven: Review Questions

Module Eight: Managing the Team
• Tracking Team Performance
• Counseling Employees
• Positive Recognition for Employees
• Training Never Stops!
• Case Study
• Module Eight: Review Questions

Module Nine: Effective Team Meeting How-to
• Have a Clear Agenda
• Use Screen Shots or References
• Create a Safe Place
• Team Meeting Don’ts
• Case Study
• Module Nine: Review Questions

Module Ten: Keep Happy and Motivated High Performance Team
• Watch for signs of Conflict or Unhappiness
• Employee Feedback and Concerns
• Give Opportunities for Additional Education
• Impart Opportunities for Career Growth
• Case Study
• Module Ten: Review Questions

Module Eleven: Don’ts with High Performance Teams
• Don’t Forget to Share Success
• Don’t Delay in Responding
• Don’t Assign Vague Responsibilities
• Don’t Lead as a Dictator
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations
• Recommended Reading