Course
Learn online, on your own schedule
Showcase your achievement
Built on real-world experience
Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
Module Two: In-Person Sales
• Definition
• Benefits
• Cost
• Effectiveness
• Case Study
• Module Two: Review Questions
Module Three: Examples of In-Person Sales
• Sales Call
• Retail
• FaceTime
• Meetings
• Case Study
• Module Three: Review Questions
Module Four: Sales Funnel
• Generate Leads
• Nurture Leads
• Acquire Customer Base
• Expand Customer Base
• Case Study
• Module Four: Review Questions
Module Five: Prepare
• Effective Methods to Generate Leads
• Know Your Customer
• Practice Sales Conversation
• Set Goals
• Case Study
• Module Five: Review Questions
Module Six: Presentation
• Determine Venue
• Stay on Point
• Tie the Information to Customer Values
• Refer to Past Conversations
• Case Study
• Module Six: Review Questions
Module Seven: Engage
• Emotional Intelligence
• Allow Evaluation
• Overcome Objections
• Incentives
• Case Study
• Module Seven: Review Questions
Module Eight: Commitment
• A Verbal “Yes”
• Maintain Connection
• Remind Customer of Value
• Call to Action
• Case Study
• Module Eight: Review Questions
Module Nine: Sale
• It Isn’t Over Till It’s Over
• Make the Process Easy
• Close with Exceptional Service
• Thank and Reward
• Case Study
• Module Nine: Review Questions
Module Ten: Loyalty
• Continuity Programs
• Special Rewards
• Handwritten Cards
• Case Study
• Module Ten: Review Questions
Module Eleven: Expand
• Word of Mouth
• Networking
• Clubs
• Case Study
• Module Eleven: Review Questions
Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations
C031 — Creating a Great Webinar
$49.00
C029 — Contact Center Training
$49.00
C036 — Customer Service
$49.00
C094 — Overcoming Sales Objections
$69.00
At $39/month, an Individual Membership gives you unlimited access to all 141 courses and 6 Skill Paths — for less than the price of two courses. No commitment required.