C075 — Manager Management

Module One: Getting Starte• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Grooming a New Manager
• Set Specific Goals
• Authority (What They Can and Can’t Do)
• Create a Shared Vision
• The More they Learn, the More Responsibility They Get
• Case Study
• Module Two: Review Questions

Module Three: Measuring Performance
• Staying Within Their Budget
• Setting Measurable Objectives
• Skip Level Feedback
• Collaborate on Criteria to be Evaluated
• Case Study
• Module Three: Review Questions

Module Four: Motivating Managers
• Provide the Needed Resources
• Bonuses and Incentives
• Give Credit for Good Work
• Keep Them Challenged
• Case Study
• Module Four: Review Questions

Module Five: Signs of Poor Management
• Missed Deadlines
• Team Turnover
• Losing Customers
• Little or No Growth
• Case Study
• Module Five: Review Questions

Module Six: Trust Your Team of Managers
• Do Not Micromanage
• Promote Open and Honest Communication
• Reward Initiative
• Trust, but Verify
• Case Study
• Module Six: Review Questions

Module Seven: When an Employee Complains about their Manager
• Keep the Information Confidential
• Gather Information from Both Sides
• Coach or Delegate the Solution
• Follow-up with the Manager or Employee
• Case Study
• Module Seven: Review Questions

Module Eight: Coaching and Mentoring (I)
• Writing Performance Reviews
• Provide Clear and Timely Feedback
• Praise in Public, Criticize in Private
• Make Sure Your Door is Always Open
• Case Study
• Module Eight: Review Questions

Module Nine: Coaching and Mentoring (II)
• Offer Advice, Not the Solution
• Create a Supportive Environment
• Building Ownership
• 360 Degree Feedback
• Case Study
• Module Nine: Review Questions

Module Ten: When Do You Step In?
• Unsafe or Dangerous Events
• Legal Ramifications
• Severe Financial Costs
• Repeated Failures after Coaching Has Occurred
• Case Study
• Module Ten: Review Questions

Module Eleven: Remember These Basic Qualities
• Express Confidence in Their Abilities
• Practice what you preach
• Have an Open Door
• Their Success is Your Success
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations