C080 — Measuring Results from Training

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Kolb’s Learning Styles
• The Four-Stage Process
• Accommodators
• Diverges
• Converges
• Assimilators

Module Three: Kirkpatrick’s Levels of Evaluation
• Overview
• Level One: Reactions
• Level Two: Learning
• Level Three: Behavior
• Level Four: Results

Module Four: Types of Measurement Tools
• Goal Setting
• Self-Evaluations
• Peer Evaluations
• Supervisor Evaluations
• High-Level Evaluations

Module Five: Focusing the Training
• Performing a Needs Assessment
• Creating Learning Objectives
• Drilling Down Into Content

Module Six: Creating an Evaluation Plan
• What Will We Evaluate?
• When Will the Evaluation be Completed?
• How Will We Evaluate It?
• Who Will Perform the Evaluation?

Module Seven: Assessing Learning before Training
• Workplace Observation
• Objectives Assessment
• Pre-Assignments and Pre-Tests

Module Eight: Assessing Learning during Training
• Reviewing Learning Objectives
• Performing Hip-Pocket Assessments
• Quizzes and Tests
• Skill Assessments

Module Nine: Assessing Learning after Training
• Evaluation Timelines
• Learning Journal
• Goal Setting
• Additional Methods of Evaluation

Module Ten: The Long Term View
• Creating a Long Term Evaluation Plan
• Methods of Evaluation
• Documenting Lessons Learned

Module Eleven: Calculating the Return on Investment (ROI)
• A Basic ROI Formula
• Identifying and Measuring Tangible Benefits
• Identifying and Measuring Intangible Benefits
• Calculating Total Costs
• Making a Business Case

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations