C111 — Social Intelligence

Module One: Getting Started
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
• Pre-Assignment
• Action Plans

Module Two: Increase Your Self-Awareness
• Remove or Limit Self-Deception
• Ask for Feedback
• Be Open to Change
• Reflect on Your Actions
• Case Study
• Module Two: Review Questions

Module Three: The Keys to Empathy
• Listening and Paying Attention
• Don’t Judge
• Shift Your View
• Don’t Show Fake Emotions
• Case Study
• Module Three: Review Questions

Module Four: Active Listening
• Attunement
• Don’t Jump to Conclusions
• Shift your Focus
• Don’t Discount Feelings
• Case Study
• Module Four: Review Questions

Module Five: Insight on Behavior
• Perception
• Facts vs. Emotion
• Online Communication
• Listen and Watch More
• Case Study
• Module Five: Review Questions

Module Six: Interpersonal Communication
• Give Respect and Trust
• Be Consistent
• Always Keep Your Cool
• Observing Body Language
• Case Study
• Module Six: Review Questions

Module Seven: Social Cues (I)
• Recognize Social Situations
• The Eyes Have It
• Non-Verbal Cues
• Verbal Cues
• Case Study
• Module Seven: Review Questions

Module Eight: Social Cues (II)
• Spectrum of Cues
• Review and Reflect
• Being Adaptable and Flexible
• Personal Space
• Case Study
• Module Eight: Review Questions

Module Nine: Conversation Skills
• Current Events
• Conversation Topics
• Cues to Watch For
• Give People Your Attention
• Case Study
• Module Nine: Review Questions

Module Ten: Body Language
• Be Aware of Your Movements
• It’s Not What You Say, its How You Say It
• Open Vs. Closed Body Language
• Communicate with Power
• Case Study
• Module Ten: Review Questions

Module Eleven: Building Rapport
• Take the High Road
• Forget About Yourself
• Remembering People
• Ask Good Questions
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations