Course

C131 — Trust Building and Resilience Development

Self-Paced Learning

Learn online, on your own schedule

Certificate of Completion

Showcase your achievement

25+ Years of Expertise

Built on real-world experience

Course Modules

Module One: Getting Started
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Empower Staff
• Set Expectations
• Accept Input
• Delegate
• Supply Resources
• Case Study
• Review Questions

Module Three: Transparent Communication
• Verbal
• Non-Verbal
• Honest Feedback
• No Gossip
• Case Study
• Review Questions

Module Four: Keep Promises
• Be Organized
• Stay Motivated
• Don’t Overcommit and Under Deliver
• Keep Track
• Case Study
• Review Questions

Module Five: Personality Types
• The Leader
• The Analytical
• The Amiable
• The Expressive
• Case Study
• Review Questions

Module Six: Respect
• Position
• Opinion
• Time
• Strengths/Weaknesses
• Case Study
• Review Questions

Module Seven: Stress Management
• Exercise
• Balanced Diet
• Sleep
• Work Under Pressure
• Case Study
• Review Questions

Module Eight: Develop Positive Relationships
• Get-to-Know Colleagues
• Manage Boundaries
• Collaborate with Others
• Show Appreciation
• Case Study
• Review Questions

Module Nine: Overcoming Adversities
• Recognize Mistakes
• Fix Mistakes
• Evaluate Your Improvements
• Avoid Same Mistakes in Future
• Case Study
• Review Questions

Module Ten: Change Acceptance/Management
• Keep End Goal in Mind
• Be Optimistic
• Like-Minded People
• Reward Yourself
• Case Study
• Review Questions

Module Eleven: Stay Motivated
• Why is it Important?
• Cognitive
• Emotional
• Compassionate
• Case Study
• Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

About This Course

Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build. By providing your employees with the tools they need, it shows them that you are willing to invest in them and that you care about their well being. With our Trust Building and Resiliency workshop your participants will be given the skills that will promote honesty and build trust throughout your organization. Having resilient employees is crucial in creating an environment that is a safe place for everyone to work. Remember you gain trust by giving trust!