C071 — Knowledge Management

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Knowledge Management
• What is Knowledge
• What is Knowledge Management
• A Brief History
• Applications in the Workplace

Module Three: Dos and Don’ts
• Data, Information, and Knowledge
• The Tacit Mode

Module Four: The Knowledge Management Life Cycle
• Understanding Episodes
• Acquisition
• Knowledge
• Integration

Module Five: The New Knowledge Management Paradigm
• Paradigms of the Past
• The New Paradigm
• Implications and Applications
• The Knowledge Management Endgame

Module Six: Knowledge Management Models
• The Nonaka and Takeuchi Model (SECI)
• Wiig Model
• Kakabadse Model
• Boisot Model

Module Seven: Building a Knowledge Management Rationale
• Why Rationale is Necessary
• Building a Business Case
• Finding Success Stories
• The Commodization/Customization Model

Module Eight: Customizing Knowledge Management Definitions
• Components of a Knowledge Management Definition
• Customizing the Components
• Creating a KMBOK

Module Nine: Implementing Knowledge Management in Your Organization
• Gathering Support
• Identifying Opportunities for Revenue Streams
• Key Knowledge Management Techniques
• A Map for Success
• The No-Budget Scenario

Module Ten: Tips for Success
• About the Chief Knowledge Officer
• Knowledge Management Skill Checklist
• The Knowledge Management Imperative
• The Hype Curve
• Barriers and Helpers to Success

Module Eleven: Advance Topics
• The Knowledge Management Maturity Model
• Absorptive Capacity
• Rustiness
• Process Model Types

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations