C003 — Administrative Support

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
Module Two: Getting Organized, Part One
• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail
Module Three: Getting Organized, Part Two
• Keeping Your Workspace Organized
• Using a To-Do Book
• The Extra Mile: Adding Project Management Techniques to Your Toolbox
Module Four: Managing Time
• Managing Your Time
• Keeping Others on Track
• Maintaining Schedules
Module Five: Getting It All Done On Time
• Prioritizing
• The Secret to Staying on Track
• Goal Setting

Module Six: Special Tasks
• Planning Small Meetings
• Planning Large Meetings
• Organizing Travel
Module Seven: Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power
Module Eight: Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, it’s How You Say It
Module Nine: Empowering Yourself
• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions
Module Ten: The Team of Two
• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations
Module Eleven: Taking Care of Yourself
• Ergonomics
• Stress Management
• Dealing with a Heavy Workload
Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations