C017 — Business Etiquette Training for Professional Workplace Skills

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Etiquette
• Etiquette Defined
• The Importance of Business Etiquette

Module Three: Networking for Success
• Creating an Effective Introduction
• Making a Great First Impression
• Minimizing Nervousness
• Using Business Cards Effectively
• Remembering Names

Module Four: The Meet and Greet
• The Three-Step Process
• The Four Levels of Conversation

Module Five: The Dining in Style
• Understanding Your Place Setting
• Using Your Napkin
• Eating Your Meal
• Sticky Situations and Possible Solutions

Module Six: Eating Out
• Ordering in a Restaurant
• About Alcoholic Beverages
• Paying the Bill
• Tipping

Module Seven: Business Email Etiquette
• Addressing Your Message
• Grammar and Acronyms
• Top 5 Technology Tips

Module Eight: Telephone Etiquette
• Developing an Appropriate Greeting
• Dealing with Voicemail
• Cell phone Do’s and Don’ts

Module Nine: The Written Letter
• Thank You Notes
• Formal Letters
• Informal Letters

Module Ten: Dressing for Success
• The Meaning of Colors
• Interpreting Common Dress Codes
• Deciding What to Wear

Module Eleven: International Etiquette
• General Rules
• Important Points
• Preparation Tips

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations