Course

C109 — Sensitivity Training

Self-Paced Learning

Learn online, on your own schedule

Certificate of Completion

Showcase your achievement

25+ Years of Expertise

Built on real-world experience

Course Modules

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Introduction to Sensitivity Training
• Definition
• History
• Who Needs It?
• Goals
• Case Study
• Review Questions

Module Three: Benefits
• Raising Awareness
• Interaction
• Behavioral Changes
• Productive Workplace
• Case Study
• Review Questions

Module Four: Stereotypes
• Explicit
• Implicit
• Purpose
• Effects
• Case Study
• Review Questions

Module Five: Discrimination
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions

Module Six: Sex and Gender Stereotypes
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions

Module Seven: Age
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions

Module Eight: Disabilities
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions

Module Nine: Religion
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions

Module Ten: Handling Complaints (I)
• Develop Process
• Publish Process
• Train Employees
• Assess the Effectiveness of the Process
• Case Study
• Review Question

Module Eleven: Handling Complaints (II)
• Gather Information from the Complainant
• Evaluate the Credibility of the Complaint
• Interview Those Involved
• Take Action Against the Offender
• Case Study
• Review Questions

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluation

About This Course

Sensitivity training is crucial in creating a workplace that is inclusive, and a safe place for all to work. This course will look at interactions within a group, but will be more focused towards individual’s behaviors and emotions. With our Sensitivity Training workshop you will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn benefit the whole organization.