C069 — Interpersonal Skills

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Verbal Communication Skills
• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Module Three: Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, its How You Say It

Module Four: Making Small Talk and Moving Beyond
• The Four Levels of Conversation

Module Five: Moving the Conversation Along
• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness

Module Six: Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh – I’ve Forgotten Your Name

Module Seven: Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up

Module Eight: Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together

Module Nine: Sharing Your Opinion
• Using I-Messages
• Disagreeing Constructively
• Building Consensus

Module Ten: Negotiation Basics
• Preparation
• Opening
• Bargaining
• Closing

Module Eleven: Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations