C063 — Human Resource Management

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: A History of Human Resources
• A Brief History
• What is Human Resources Today?

Module Three: The Interview Process
• The General Format
• Types of Questions
• Dos and Don’ts

Module Four: Employee Orientation
• The Orientation Process
• The Role of Management and the Role of Human Resources
• Tips and Tricks

Module Five: Following Up with New Employees
• Daily Checklist for the First Week
• Following Up at the End of the Week
• Weeks and Months Later

Module Six: Workplace Safety
• Understanding Your Role and Responsibilities
• Understanding Local Rules
• Understanding Industry-Specific Rules

Module Seven: Dealing with Harassment and Discrimination
• Defining Harassment
• Types of Workplace Discrimination
• A Manager’s Responsibility
• An Employer’s Responsibility

Module Eight: Workplace Violence
• Defining Violence
• A Manager’s Responsibility
• An Employer’s Responsibility

Module Nine: Managing Employee Performance
• Choosing the Time and Place for Feedback
• Types of Employee Appraisals
• Using the Feedback Sandwich
• Encouraging Growth and Development

Module Ten: Disciplining Employees
• Understanding Your Role
• Understanding Your Choices
• Having the Meeting
• Following Up

Module Eleven: Terminating Employees
• Documenting Events
• Preparing for the Decision
• Making the Decision
• Communicating the Decision

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations