C026 — Communication Strategies

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives
Module Two: The Big Picture
• What is Communication?
• How Do We Communicate?
• Other Factors in Communication
Module Three: Understanding Communication Barriers
• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place
Module Four: Paraverbal Communication Skills
• The Power of Pitch
• The Truth about Tone
• The Strength of Speed
Module Five: Non-Verbal Communication
• Understanding the Mehrabian Study
• All about Body Language
• Interpreting Gestures

Module Six: Speaking Like a STAR
• S = Situation
• T = Task
• A = Action
• R = Result
• Summary
Module Seven: Listening Skills
• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others
Module Eight: Asking Good Questions
• Open Questions
• Closed Questions
• Probing Questions
Module Nine: Appreciative Inquiry
• The Purpose of AI
• The Four Stages
• Examples and Case Studies
Module Ten: Mastering the Art of Conversation
• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips
Module Eleven: Advanced Communication Skills
• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages
• Module Twelve: Wrapping Up
• Words from the Wise