C006 — Anger Management

Module One: Getting Started
• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Anger
• The Cycle of Anger
• Understanding Fight or Flight
• Common Myths about Anger

Module Three: Do’s and Don’ts
• Unhelpful Ways of Dealing with Anger
• Helpful Ways of Dealing with Anger

Module Four: Gaining Control
• A Word of Warning
• Using Coping Thoughts
• Using Relaxation Techniques
• Blowing off Some Steam

Module Five: Separate the People from the Problem
• Objective vs. Subjective Language
• Identifying the Problem
• Using “I” Messages

Module Six: Working on the Problem
• Using Constructive Disagreement
• Negotiation Tips
• Building Consensus
• Identifying Solutions

Module Seven: Solving the Problem
• Choosing a Solution
• Making a Plan
• Getting it Done

Module Eight: A Personal Plan
• Understanding Hot Buttons
• Identifying Your Hot Buttons
• A Personal Anger Log

Module Nine: The Triple-A Approach
• Alter
• Avoid
• Accept

Module Ten: Dealing with Angry People
• Understanding the Energy Curve
• De-Escalation Techniques
• When to Back Away and What To Do Next

Module Eleven: Pulling it All Together
• Process Overview
• Putting it Into Action

Module Twelve: Wrapping Up
• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations